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Action 29 in European Commission flag European Commission

The Commission will organise with Member States the sharing of experiences on the implementation of the 'once-only' registration principle and, on electronic procedures and communications having become a dominant channel for delivering eGovernment services, conduct a cost-benefit analysis and design a roadmap for further implementation.

Indicator Status Evidence
Have you facilitated exchanges of experience between MS on the implementation of the 'once-only' registration principle? Yes The study on 'eGovernment and the reduction of administrative burden' (SMART 2012-0061) has been launched. The project will include workshops and other means to exchange experience.
Have you conducted the cost-benefit analysis on electronic procedures and communications in eGovernment? Yes The study on 'eGovernment and the reduction of administrative burden' (SMART 2012-0061) has been launched. This study has two main objectives: (1) to raise awareness among the stakeholders on the best practices and the costs and benefits of implementing the 'once only' principle while designing eGovernment services; (2) to help Member States on how to implement this 'once only' principle and on how to make electronic procedures the dominant channel for delivering eGovernment services. These objectives are to be understood in the context of the broader changes introduced by ICT on new ways of working in the public sector, major organisational changes and new ways of producing public services (collaborative production of services and user-driven services).
Have you designed a roadmap for further implementation? Yes The roadmap will be part of the recommendations of the above-mentioned study, results available Q2 2014