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Action 2 in Croatia flag Croatia

Member States will develop personalised online services, including functions such as monitoring the progress of transactions with public administrations.

Indicator Status Evidence
Have you developed any personalised services? Yes An e-Citizens platform was introduced in June 2014. It consists of 4. parts: 1. central state portal 2. National identification and authentication system 3. Personal mailbox 4. personalized e-services Number of citizens using personalized e-services on the e-Citizens platform: 311.782 (10.06.2014 - 16.08.2016) Number of services: 33 Last included services: 1. Tax declaration for special taxes on vehicles (Customs 2. Authority– 27.07.2016) 3. eVisitor –guest registration (HTZ – 17.05.2016) Registration of objects that provide accomodation for strangers (MUP – 15.04.2016) Number of eID/authentication services:12 (level 2-3; level 3-8; level 4-1) Services of cities included: Zagreb - ZG Holding Other services not yet included in the e-Citizens platform: NISPVU NISPSS e-TAX e-Working permit e-Building permit e-Employment
Are those personalised services available via multiple channels? Yes The e-citizens platform is available through the mobile platform.