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Action 18 in Italy flag Italy

Member States will ensure that a ‘second generation’ of points of single contact will function as fully fledged eGovernment centres beyond the requirements and areas covered by the Services Directive.

Indicator Status Evidence
Does the Point of Single Contact cover all the services foreseen in the Service Directive? No
Can all the administrative processes be done through the Point of Single Contact? No
Does the PSC facilitate cross-border provision of services? Yes The portal www.impresainungiorno.gov.it lists all SUAPs (Sportello Unico Attività Produttive). SUAPs are PSCs managed by Italian municipalities that provide services to commercial and industrial operators. Not all SUAPs are still capable of providing those services online.