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Action 2 in Luxembourg flag Luxembourg

Member States will develop personalised online services, including functions such as monitoring the progress of transactions with public administrations.

Indicator Status Evidence
Have you developed any personalised services? Yes Guichet.lu, the one stop portal for administrative services for citizens and businesses, features a large number of personalised, tailor-made administrative services via the "MyGuichet" platform and the secure “personal space” that is part of it. Gouvernement.lu, the portal of the Government for political news and information around the governmental activities, offers a very advanced subscription functionality which enables the user to personalise completely the newsletters and alerts he receives from the portal.
Are those personalised services available via multiple channels? Yes The administrative services of guichet.lu can also be used via helpdesk (phone). The personalised newsletters and alerts of gouvernement.lu can also be subscribed or received via tablet PCs, via smartphones or via other mobile devices.