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Action 2 in Sweden flag Sweden

Member States will develop personalised online services, including functions such as monitoring the progress of transactions with public administrations.

Indicator Status Evidence
Have you developed any personalised services? Yes A range of agencies have developed personalised services based on the Swedish eID-solution. Good examples are: The agency for Social security: www.forsakringskassan.se and The agency for financial aid for studies (CSN): www.csn.se and The tax agency: www.skatteverket.se
Are those personalised services available via multiple channels? Yes All of the above services can be reached through physical channels, over the phone, over the webb or through an mobile app.