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Member States will ensure that a ‘second generation’ of points of single contact will function as fully fledged eGovernment centres beyond the requirements and areas covered by the Services Directive.

Indicator Status Evidence
Does the Point of Single Contact cover all the services foreseen in the Service Directive? Yes The UK’s PSC can be found at: https://www.gov.uk/ukwelcomes The UK’s PSC was rated highly (fourth out of 33 PSCs reviewed) in the 2011 benchmarking study on PSCs that was carried out by Deloitte on behalf of the Commission. The UK’s PSC also performed well overall in the 2013 PSC Member State peer review.
Can all the administrative processes be done through the Point of Single Contact? Yes The UK’s PSC can be found at: https://www.gov.uk/ukwelcomes The UK’s PSC was rated highly (fourth out of 33 PSCs reviewed) in the 2011 benchmarking study on PSCs that was carried out by Deloitte on behalf of the Commission. The UK’s PSC also performed well overall in the 2013 PSC Member State peer review.
Does the PSC facilitate cross-border provision of services? Yes The UK’s PSC can be found at: https://www.gov.uk/ukwelcomes The UK’s PSC was rated highly (fourth out of 33 PSCs reviewed) in the 2011 benchmarking study on PSCs that was carried out by Deloitte on behalf of the Commission. The UK’s PSC also performed well overall in the 2013 PSC Member State peer review.