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Action 2 in United Kingdom flag United Kingdom

Member States will develop personalised online services, including functions such as monitoring the progress of transactions with public administrations.

Indicator Status Evidence
Have you developed any personalised services? Yes See the Government Digital Strategy (especially action 5 and action 6), the Transformation dashboard, and the Performance Platform: https://www.gov.uk/government/collections/government-digital-strategy-reports-and-research https://www.gov.uk/government/publications/government-digital-strategy-action-5 https://www.gov.uk/government/publications/government-digital-strategy-action-6 https://www.gov.uk/transformation https://www.gov.uk/performance The digital strategy includes a list of 25 exemplar services that are being transformed as digital by default services. Progress is openly tracked and available via the Transformation dashboard, the Performance Platform and progress reports are published quarterly: https://www.gov.uk/government/collections/government-digital-strategy-reports-and-research#progress-reports
Are those personalised services available via multiple channels? Yes Where individuals cannot access digital services independently, assisted digital channels will be established for all new and redesigned services. This is set out in the Government approach to assisted digital: https://www.gov.uk/government/publications/government-approach-to-assisted-digital