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eGovernment usage by citizens in 2015 is the second lowest  in the EU28 at 18% with an important decrease from 2010 (at 24%). On the contrary usage by businesses in 2013 is better placed with 83%, increasing from 64% in 2010, although below the EU28 average.

Ministry in charge of eGovernment Ministry/Department: State eGovernment Agency

Downloadable latest eGov action plan:

Action 15: Member States and the Commission will assess outcomes of PEPPOL and SPOCS and ensure sustainable follow up.

Action 17: Member States should roll out cross-border services based on the results of PEPPOL and SPOCS.

Action 18: Member States will ensure that a ‘second generation’ of points of single contact will function as fully fledged eGovernment centres beyond the requirements and areas covered by the Services Directive.

Action 20: Member States will provide cross-border and interoperable eDelivery services for citizens, e.g. so that they can study, work, reside, receive health care and retire anywhere in the European Union.

Action 22: Member States will agree on a number of key cross-border public services to be rolled out between 2012 and 2015 and will identify appropriate life events/stages.

Action 23: The Commission will support and coordinate the efforts of Member States to roll out Large Scale Pilot projects and to start new ones, while encouraging coordination and re-use of results and solutions between them.

Action 24: The Commission will work with Member States and stakeholders to implement cross-border eEnvironment services.